Widerrufsrecht

 

Last Updated: March 1, 2026

At BARJANI, we strive for excellence in every bottle. However, due to the artisanal nature of our fragrances and strict health and safety regulations regarding cosmetic liquids, our return policy is highly specific. Please review these terms carefully to fully understand the terms defined.

THE "SEALED BOTTLE" STANDARD

To ensure the integrity and hygiene of our inventory for all customers, we can only accept returns on products that are in their original, unaltered condition.

• Eligible Returns: A product is eligible for return only if the outer cellophane wrap and the seal are completely intact and unbroken.

• Ineligible Returns: Once the cellophane is removed or the atomizer has been depressed (sprayed), the product is considered "used" and cannot be returned for a refund or exchange due to sanitary reasons.

• Return Window: You have 7 days from the date of delivery to initiate a return for a sealed product.

DAMAGED OR DEFECTIVE ITEMS

If your BARJANI fragrance arrives in a condition that is less than perfect, we will make it right.

• Reporting Window: You must report a leaking, broken, or defective bottle to hello@barjani.com within 24 hours of the carrier’s "Delivered" timestamp.

• Required Evidence: You must provide clear photographic evidence of:

  1. The damaged bottle/atomizer.
  2. The shipping box (showing any external impact).
  3. The packing slip included in your order.

• Resolution: Once verified, BARJANI will issue a complimentary replacement. We do not offer refunds for damaged items; we provide a replacement of the exact same scent.

To initiate a return for a sealed item:

  1. Contact hello@barjani.com with your Order Number and reason for return.
  2. If approved, you will receive a Return Merchandise Authorization (RMA) number.
  3. Return Shipping: For returns, the customer is responsible for the cost of return ground shipping. We recommend using a trackable service, as BARJANI is not responsible for returns lost in transit.

REFUNDS & PROCESSING

Once your return is received and inspected by our warehouse:

• Inspection: We will notify you of the approval or rejection of your refund based on the condition of the seals.

• Approval: If approved, your refund will be processed to your original method of payment.

• Timeline: Please allow 5–10 business days for the credit to appear on your statement, depending on your financial institution.

EXCHANGES

BARJANI does not offer direct exchanges.